Warranty Information


File a Claim by Mail

To make a claim within the warranty period under the Trex Limited Warranty by mail, you may contact us at 1-800-BUY-TREX (1-800-289-8739) and a claim form will be mailed to you. Please complete the claim form and send supporting documents to:

Trex Company, Inc.
Consumer Care
160 Exeter Drive
Winchester, VA 22603-8605

  • Any decks built prior to September 2019, needs to file a claim through Arxada : Click Here

  • For homeowners who have built decks from September 2019 and on would need to file a claim with Koppers: Click to Open Page 1 & Page 2

  • Limited Lifetime Warranty: Click to Open
    All Products Purchased AFTER 8/1/2015
  • Warranty Information: Click to Open
  • Claims: “Please contact us at 855-337-8811 for warranty claims on product purchased through our online store.”
  • Registering Your Blaze Product: Click to Open
  • Warranty Information Link: Click to Open
  • Trouble Shoot to Start Process by calling Blaze @ 866-976-9510